Privacy Policy
Effective Date: 28 April 2025
C&J Pet Services ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data when you interact with our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following personal data:
Identity Data: Name, title, and contact details (email address, telephone number, postal address).
Transaction Data: Details of services you have purchased from us, including payment information.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Usage Data: Information about how you use our website and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use your personal data to:
Provide and manage our services to you.
Process payments and send invoices.
Communicate with you regarding appointments, services, and updates.
Respond to inquiries and provide customer support.
Send you marketing communications, if you have opted in.
Comply with legal obligations and regulatory requirements.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contractual Necessity: Processing is necessary for the performance of a contract with you.
Legal Obligation: Processing is necessary for compliance with a legal obligation.
Legitimate Interests: Processing is necessary for our legitimate interests, provided these are not overridden by your rights.
Consent: Where you have provided consent for specific processing activities.
4. Data Sharing
We may share your personal data with:
Service Providers: Third-party providers who assist in delivering our services (e.g., payment processors, IT support).
Legal and Regulatory Authorities: When required to comply with legal obligations.
We do not sell or rent your personal data to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. These measures include secure servers, encryption, and access controls.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Typically, this means retaining data for up to seven years after the end of our relationship.
7. Your Rights
Under data protection laws, you have rights including:
Access: Request access to your personal data.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data.
Restriction: Request restriction of processing your data.
Objection: Object to processing based on legitimate interests.
Data Portability: Request transfer of your data to another service provider.
To exercise these rights, please contact us using the details below.
8. Cookies
Our website uses cookies to enhance user experience. Cookies are small text files stored on your device. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. Disabling cookies may affect the functionality of our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.